What Comes Before Tickets

<p class="wp-block-paragraph"><strong><em>TL;DR: </em></strong><em>A year ago, my company handed me a project bigger than anything I&#8217;d worked on before. The project was OpenGraph, the new extensibility foundation for a cybersecurity tool called BloodHound, and this essay is partly about building it. Mostly it&#8217;s about what happens when an engineer leaves the comfortable bounds of indivi